winph Privacy Policy – How Your Personal Data Is Handled

What This Privacy Policy Covers

Last reviewed: 2025 — applies to all winph members in the Philippines.

This Privacy Policy applies to all personal information collected by winph through the winph.plus platform, including during account registration, gameplay,deposits, withdrawals, and customer support interactions. It is intended to help Filipino members understand exactly how their data is managed and protected. winph is committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and all related implementing rules. By creating an account and using the platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please do not proceed with registration.

Information We Collect

When you register for a winph account, we collect personal details including your full name, date of birth, email address, mobile number, and a government-issued identification number as required for identity verification under Philippine regulations. During normal platform use, we also collect transactional data such as deposit and withdrawal records, game history, and session activity logs. Technical data is gathered automatically, including your device type, operating system, browser version, IP address, and approximate location derived from your network connection. If you contact our support team, the content of those communications — including chat logs and email correspondence — is retained to help resolve your enquiry and improve our service. We do not collect sensitive personal information beyond what is strictly necessary for account verification, regulatory compliance, and the safe operation of the platform.

How We Use Your Information

The personal information you provide is used primarily to create and maintain your winph account, verify your identity, and process your financial transactions securely. We use your contact details to send you important account notifications, security alerts, and, where you have opted in, promotional communications about platform features and offers. Transaction and gameplay data is analysed to detect unusual activity, prevent fraud, and ensure the integrity of the platform for all Filipino members. Technical data helps us optimise the platform's performance across different mobile devices and network conditions common in the Philippines. We may also use aggregated, anonymised data for internal research and product development purposes — this data cannot be used to identify any individual member. winph will never use your personal information for purposes that are incompatible with those stated in this policy without first obtaining your consent.

Sharing of Personal Information

winph does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their contracted services. All third-party partners are required to handle your data in accordance with applicable Philippine data privacy standards and are prohibited from using it for any other purpose. In certain circumstances, winph may be legally required to disclose personal information to Philippine regulatory authorities, law enforcement agencies, or courts of law when compelled by a valid legal order. If winph undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We will always take reasonable steps to ensure your information remains protected in any such scenario.

Data Retention

winph retains your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Financial transaction records are typically retained for a minimum of five years in line with anti-money laundering regulations applicable in the Philippines. If you request the closure of your account, we will deactivate it promptly and begin the process of removing or anonymising your personal data, subject to any legal retention requirements that may apply. Certain data — such as records related to disputes, fraud investigations, or regulatory enquiries — may be retained for longer periods where there is a legitimate legal basis to do so. Once the applicable retention period has expired, your data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

Cookies and Tracking Technologies

The winph platform uses cookies and similar tracking technologies to provide a smooth and personalised experience for Filipino members. Essential cookies are required for the platform to function correctly — they enable features such as keeping you logged in during a session and remembering your language and display preferences. Analytical cookies help us understand how members navigate the platform so we can identify areas for improvement and optimise the mobile experience. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect the functionality of certain platform features. winph does not use third-party advertising cookies or allow external advertising networks to track your activity on the platform. Our cookie practices are reviewed regularly to ensure they remain aligned with Philippine data privacy requirements.

Security Measures

winph employs industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the winph platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on protected servers. Access to personal data within winph is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We conduct regular security assessments and keep our systems updated to address emerging threats. In the event of a data breach that is likely to affect your rights and freedoms, winph will notify the National Privacy Commission and affected members in accordance with the timelines prescribed by the Data Privacy Act of 2012. We encourage members to use strong, unique passwords and to enable any available account security features to further protect their accounts.

Your Rights as a Data Subject

As a member based in the Philippines, you have specific rights under the Data Privacy Act of 2012 with respect to your personal information held by winph. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You may request access to the personal information we hold about you, and you may ask us to correct any inaccurate or incomplete data. You have the right to object to the processing of your personal data in certain circumstances, and to request its erasure where there is no longer a lawful basis for us to retain it. If you wish to exercise any of these rights, please contact our support team at [email protected] with your request, and we will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

Changes to This Policy

winph may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations. When we make material changes, we will notify active members via email or through a prominent notice on the platform before the changes take effect. The date at the top of this page indicates when the policy was last reviewed. We encourage you to check this page periodically so you remain informed about how your personal information is being protected. Continued use of the winph platform after any changes have been communicated constitutes your acceptance of the updated policy. If you have concerns about any proposed changes, you are welcome to contact our support team before the effective date.

Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you can reach the winph privacy team at [email protected]. We aim to acknowledge all privacy-related enquiries within two business days and to provide a full response within the timeframe required by the Data Privacy Act of 2012. For general platform questions, the FAQ page is a good starting point and covers many common topics in plain Philippine English. winph is committed to handling all privacy enquiries with care, transparency, and respect for your rights as a Filipino member.